I guess they have more business then they know what to do with and don’t really give a damn. Their customer service and service in general sucks. The last complaint I have is I contacted them to try to get a receipt I lost for my expense report. I don’t want people who can’t figure out to stop a terminal 1 when customers have called or texted changing my oil that’s for sure. The stamps for coupons they give you are also a waste. Like others have said the car wash is a waste of time. They put a cardboard sign in the window… on some of the buses. None of the light up signs on the front work anymore, the ones that tell you which lot. As of late they don’t seem to be able to maintain their buses. Probably one of the buses that passed me by. My other issue was leaving the parking lot the guy driving bus 04 almost hit me. 3 buses drove right past me after I called in to tell them I was at Terminal 1 door 6. Switched over to the Redwood lot, and it seemed to be better. I started out using the the North Temple lot but got too frustrated with the waits for pickups, and seeing the Redwood buses drive past. I have been using Diamond parking for 6 years as I frequently travel for business.
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